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Decreasing No Shows at Your Dental Practice

Lady at Desk

Lady at DeskHaving no-shows at your dental office will cost you money and can damage your dental practice in the long run.  We know that things do come up occasionally and there will be no-shows occasionally, but you need to ask yourself about an acceptable no-show rate. Your target for no-shows can be as low as 1%, as long as you have the right programs in place. 

Decreasing No-Shows at Your Dental Practice 

Below are a few ways to reduce the frequency of no-shows at your dental office: 

  • Confirmation process – Confirmation calls have been the most common way to remind patients of their appointments in the past. More often than not, these calls would go to voicemail and never be heard! These days, we recommend a combination of email and text message reminders. Confirm with your patients at two weeks, two days, and two hours prior to the appointment. Reminders decrease no-shows. 
  • Sense of demand – Patients who miss appointments should not be rescheduled for at least a week or two out. This gives your patients an impression that you’re in high demand and that pulling a no-show will result in delayed treatment. These patients probably won’t no-show again! 
  • Charging for no-shows – Lastly, if patients don’t show up for two appointments in a 12-month period, let them know that there will be a fee for future no-shows but that the dentist has chosen to waive the fee this time. Actually charging your patients a fee will alienate them, but the threat alone may be enough to end no-shows without penalizing patients. 

All dentists have no-shows in their office occasionally. Using the above tips can help decrease your no-show rate and increase the profitability and success of your dental practice. 

For help with your dental insurance credentialing, please don’t hesitate to contact our office today. We know that it can be difficult to run the business side of your practice and take care of your patients at the same time. Let our professional credentialing services take care of the insurance provider credentialing & dental recredentialing in the meantime.

Posted on Sep 9, 2019

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Technology has made it much simpler to stay in contact with your patients. From traditional communication methods like…
In light of the nation’s current situation, there’s no time like the present to prepare for a recession. With COVID-19…
If you’re having trouble with finances, you’re not the only one. As recently as 2014, it was discovered that dental…

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