Hiring the Best Front Office Staff for Your Dental Practice

Father and daughter in dental office speaking to office staffHiring employees for your dental practice is an important investment of time and money, but if you hire a successful staff, it will be well worth it. Your receptionist, office manager, and billing clerk will all perform necessary tasks and interact with your patients. In short, your employees can either make or break your dental practice. This is why it’s important that you hire a front office staff who will be professional, friendly, and able to represent you and your dental practice.

Tips to Hire Front Office Staff

Below are a few tips for hiring the best front office staff possible:

  • Enticing Job Listing – Create a job listing that is specific about the job requirements and responsibilities. Make sure the listing has a straightforward title and summary of the qualifications, work schedule, and compensation. Qualifications should include communication skills, negotiating skills, calm and friendly demeanor, and tech skills. 
  • Generous Compensation – Invest well in your staff and your profits will rise. Make sure you’re compensating well and investing in cross-training for your employees, which will ensure higher levels of productivity in the office. It’s less expensive to retain a happy, appreciated staff than it is to deal with lost productivity due to turnover rates.
  • Solicit Referrals – Ask current employees if they know anyone who would be good for the position you’re trying to fill. Getting a referral is cheaper, faster, and can produce a better hire. Referred hires tend to stay longer than traditional hires.
  • Interview Properly – Because personality cannot be trained, it is more valuable than skill sets and experience. When interviewing prospective employees, make sure they are personable, friendly, outgoing, and able to best reflect your office.
  • Check References – Before making a job offer, check the references provided by the applicant. Learn about the prospective employee’s strengths, weaknesses, and why he or she left the preview job.
  • Take Your Time – Finding and hiring a quality staff member can take months to get right. Rushing the search may cause you to end up hiring someone you don’t click with. Take the time to get it right.

At Dental Insurance Credentialing, we know how important it is to have the right staff. Your employees provide your patients with the first impression of your dental office, so make sure it’s a good one! For your questions about or help with insurance credentialing, please contact Dental Insurance Credentialing today.  Learn more about the credentialing process, professional credentialing services, provider credentialing, and more.

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Your dental patients know that if they get subpar service at one dental practice, there are a wide variety of others…
The main job of a successful dental assistant is to assist the dentist in any way possible. This work helps to make sure…
Having no-shows at your dental office will cost you money and can damage your dental practice in the long run. We know…

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