Interviewing Potential Dental Office Employees

Dentist shaking hands with young womanWhen you first open up your own dental practice, you may assume that it will be easy to hire and retain great employees right off the bat! While we hope this is the case, it’s unlikely that you won’t eventually need to interview new employees. And while some people come across great in an interview, they could be potentially disastrous as team members.

Interviewing Potential Dental Practice Employees

No matter what sort of position you’re attempting to fill, there are people out there who know the secrets to interviewing well, but aren’t actually great employees. Luckily, there are a few things you can do during an interview to make sure you’re hiring the perfect fit for your dental office.

  • Casual Conversation – Engage your potential employee in casual conversation to help him or her feel at ease. This will also allow you to better view your interviewee’s personality and how they may interact with your patients.
  • Job History – Ask the prospective employee about their last job and any likes or dislikes they had about it. This will allow you to see if they’re more about focusing on the positive aspects of preview employers or on the negatives.
  • Possible Scenarios – Go over a few of the possible scenarios the potential employee may face during the course of whatever job position they’re applying for. Make sure they would be able to handle these issues calmly, professionally, and properly.
  • View on Dentistry – Obviously, having a positive view of dentistry is important when working in the dental field. If your potential employee admits to avoiding the dentist or being negligent of their own dental care, this may cause a problem.
  • Role Playing – Put the employee on the spot by suggesting a role-playing scenario. It’s normal for them to become a little flustered or nervous, but gauge their attitude. If they’re willing to try without becoming too overwhelmed, you may have a winner!

In the end, the best thing to keep an eye out for is your prospective employee’s communication skills and overall attitude. It’s important that they’re upbeat, positive, and enthusiastic. Additionally, make sure to follow up with any references listed by the employee and run basic background checks for anyone who will be working with insurance companies or handling money.

For help with making sure your dental practice runs smoothly, or if you have questions about your insurance credentialing needs, please contact Dental Insurance Credentialing. We are here to help!

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It’s 2018, which means that most if not all of your patients or prospective patients are on the internet. This makes it…
We’d all like to think that our businesses are invulnerable to any type of fraud. But the truth is much more complicated…
This may surprise some dentists, but if any more than around 1% of your appointments result in a no-show or are canceled…

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