Is Your Practice Accidentally Turning Away New Patients?

Front office personnel on the phoneMost dentists would say that they do everything in their power to make sure new patients aren’t accidentally being turned away. Especially knowing how difficult it can be to attract them in the first place! However, there are ways that you or your staff could unknowingly be turning new patients away, even from the very first phone call.

Are you turning away new dental patients?

Below are 3 ways to make sure that new dental patients are being welcomed into your office:

  • How Questions are Answered – During the very first phone call to your office, there are likely going to be a lot of questions asked by a potential patient. The first thing they may ask about is insurance information and cost. Instead of simply answering the questions and ending the call, train your staff to find the real reason for the call. Is the patient in pain? Or simply looking for a regular checkup. This can help potential patients more quickly bond with your office staff.
  • How the Patient Discovered Your Practice – Discovering how a patient heard about your dental practice can provide you with an opportunity to say something positive about the practice. This is true whether a potential patient was referred to your office by a friend or simply found on their PPO list.
  • Proper Communication – Lastly, make sure your phone staff is friendly, knowledgeable, and knows how to properly communicate with potential patients. This includes being personable and using the patient’s name throughout the call.

While you’re focusing on bringing in new patients and caring for your current ones, let us here at Dental Insurance Credentialing take care of the insurance side of things! For more information, please contact our office today.  

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