Patient Follow-Ups – Are They Really Necessary?

Dental Patient Follow-upPromptly following up with a patient can be the one thing that sets you apart from other dentists. Almost everyone has had an experience with a vendor or a business in which a question was asked or a concern was brought up. Consider for a moment the situations in which you felt ignored versus the situations in which you were promptly contacted and your question was answered. Obviously, we show loyalty to those businesses that take us seriously over those that don’t, and the same goes for your patients.

Importance of Patient Follow-Ups

There are a few different reasons you may need to follow up with a patient. For example, a patient has received a crown or a filling at your office. Once the anesthesia wears off, he notices that his crown is sitting a little high and his bite feels off. Your patient may just assume that this is normal or that the problem will eventually correct itself. As time goes on and your patient continues to feel discomfort, he will likely come to lose trust in your practice.

However, if your staff had made a simple call on the evening of or the day after the procedure, he could have voiced his concern and the problem would have been solved. By scheduling an appointment to fix the issue, you’ve just shown your patient that his comfort is important and that he can trust you.

Another scenario involved a patient who is calling the office with a question about her bill. Your front office staff realizes that in order to find the answer, they’ll need to contact the patient’s insurance provider and then get back in touch with her.

In this situation, it’s important that your staff knows that they’ll need to adjust their schedule to solve the patient’s problem. By contacting the insurance company promptly and getting back to the patient quickly (ideally on the same day), she will feel valued and her loyalty to your practice will increase.

Here at Dental Insurance Credentialing, we’ve found that putting in the effort to follow-up with patients will pay off in the form of patient loyalty and even referrals. To talk more about increasing patient loyalty or if you have questions about insurance credentialing, please contact us today!

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Most dental teams dislike dealing with patient complaints. They’ll listen as a patient relates a problem they’ve had,…
For dental professionals who are just starting to build a practice marketing program, you’re likely learning that there…
Many dentists say that the day-to-day activities of their practice can seem unpredictable and a little chaotic. The good…

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