Main Content

Positive Uses for Your Dental Patients’ Complaints

3 Star

Most dental teams dislike dealing with patient complaints. 3 Star
They’ll listen as a patient relates a problem they’ve had, but no action will be taken. However, if you begin to take patient complains seriously, they can be used to benefit your dental practice. Consider that if one patient makes a complaint, there are likely other patients who feel the same way. 

Positive Uses for Dental Patient Complaints 

Instead of seeing patient complains as a nuisance, see them as an opportunity to improve your dental practice and boost patient trust and loyalty. Below are a few other positive uses for patient complaints: 

  • Improve Practice Systems – There could be issues holding your practice back that you aren’t even aware of. Complaints can bring these issues to your attention and allow you to fix them properly. For example, if patients are having a hard time getting a prompt appointment with you, you may need to work with your scheduling coordinator to reduce the wait time at your office. 
  • Boost Referrals – Patients with complaints aren’t likely to refer their family and friends to your office. But if you take a patient complaint serious and fix the problem, they’ll know you care and may show this appreciation by referring others to your dental practice. 
  • Earn Loyalty and Trust – No one enjoys being ignored. If your patients feel like you’re shrugging off their complaints, they may start to look for a new dentist. Let patients know you value their concerns and opinions. Thank them for bringing the issue to your attention and let them know you’ll work on a solution right away. Then follow through! 
  • Unite Your Team – Lastly, patient complaints can unite your team. Bring up patient complaints at staff meetings and work together as a team to find solutions. This promotes collaboration among your team members and will do wonders for your dental practice productivity! 

Here at Dental Insurance Credentialing, we can take care of the insurance credentialing, including dental office or provider credentialing for your dental office. This leaves you the time to focus on the more important aspects of running your dental office. For more information, please contact our office today to utilize our professional credentialing services

Posted on Jul 22, 2019

Share:

Archives


May 25, 2020, 9:19 PM
Technology has made it much simpler to stay in contact with your patients. From traditional communication methods like…
May 11, 2020, 7:41 PM
In light of the nation’s current situation, there’s no time like the present to prepare for a recession. With COVID-19…
Apr 27, 2020, 8:02 PM
If you’re having trouble with finances, you’re not the only one. As recently as 2014, it was discovered that dental…
Apr 13, 2020, 7:02 PM
It can be frustrating for dentists and other business owners when clients and customers aren’t responding to or engaging…
Jan 26, 2020, 9:32 PM
The best way for insurance companies to make sure profits increase is to collect monthly premiums from their members…
Jan 12, 2020, 12:50 PM
When a new patient first comes to your office, you don’t know much about them, their oral hygiene habits, or the goals…

Why Choose Us?

We want to make the complicated process of insurance credentialing as easy for you as possible! We can help you acquire expert advice on insurance plans so you can start your new business opportunity with a higher reimbursement from insurance companies!

Technology has made it much simpler to stay in contact with your patients. From traditional communication methods like…
In light of the nation’s current situation, there’s no time like the present to prepare for a recession. With COVID-19…
If you’re having trouble with finances, you’re not the only one. As recently as 2014, it was discovered that dental…

Contact Us

Phone: 303-829-1119
Fax: 800-886-0470

info@dental-ic.com

Make A Payment: Click Here