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Positive Uses for Your Dental Patients’ Complaints

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Most dental teams dislike dealing with patient complaints. 3 Star
They’ll listen as a patient relates a problem they’ve had, but no action will be taken. However, if you begin to take patient complains seriously, they can be used to benefit your dental practice. Consider that if one patient makes a complaint, there are likely other patients who feel the same way. 

Positive Uses for Dental Patient Complaints 

Instead of seeing patient complains as a nuisance, see them as an opportunity to improve your dental practice and boost patient trust and loyalty. Below are a few other positive uses for patient complaints: 

  • Improve Practice Systems – There could be issues holding your practice back that you aren’t even aware of. Complaints can bring these issues to your attention and allow you to fix them properly. For example, if patients are having a hard time getting a prompt appointment with you, you may need to work with your scheduling coordinator to reduce the wait time at your office. 
  • Boost Referrals – Patients with complaints aren’t likely to refer their family and friends to your office. But if you take a patient complaint serious and fix the problem, they’ll know you care and may show this appreciation by referring others to your dental practice. 
  • Earn Loyalty and Trust – No one enjoys being ignored. If your patients feel like you’re shrugging off their complaints, they may start to look for a new dentist. Let patients know you value their concerns and opinions. Thank them for bringing the issue to your attention and let them know you’ll work on a solution right away. Then follow through! 
  • Unite Your Team – Lastly, patient complaints can unite your team. Bring up patient complaints at staff meetings and work together as a team to find solutions. This promotes collaboration among your team members and will do wonders for your dental practice productivity! 

Here at Dental Insurance Credentialing, we can take care of the insurance credentialing, including dental office or provider credentialing for your dental office. This leaves you the time to focus on the more important aspects of running your dental office. For more information, please contact our office today to utilize our professional credentialing services

Posted on Jul 22, 2019

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